Friends and family test

We regularly ask patients and carers whether they would recommend the service they receive to friends and family. The survey is anonymous and allows immediate feedback about individual teams. We use the 'friends and family' test results to help us improve the service we provide to patients. Team leads and local managers receive feedback about their teams every week. We're introducing ' you said, we did' boards across our services so that people can see the things that clinical staff are doing in response to what people tell us. The feedback is also reviewed by leadership teams in each area and our board of directors at their formal monthly meetings.