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Better by Experience

Details
Last updated on Tuesday, 24 January 2012 09:44

At Sussex Partnership our vision is to ensure that the people who use our services, their carers and staff have the best possible experience of receiving help or working within our services.

BBE_STAMP_RED_1Look out for this symbol on future Better by Experience events and projects.

During 2010 we carried out workshops, discussion forums and meetings with people who use our services, their carers and our staff to begin developing a set of commitments.

These commitments are at the centre of everything we do and help us to make everyone’s experience the best it can be.

Our commitments

We welcome you

  • We are pleased to see you

  • We give a prompt and positive welcome

  • We are there when and where you need us

  • We make it easy to use our services

  • We are courteous and considerate

  • Our places are welcoming and comfortable

 
We hear you

  • We respect and value you as an equal

  • We think the best of you as an individual

  • We listen to you and what's on your mind

  • We are interested in what you have to say

  • We give you time to say what you want

  • We are understanding and compassionate

 
We are hopeful for you

  • We are hopeful for your future

  • We want to help you reach your potential

  • We believe you have what it takes

  • We are flexible and work with you to find solutions

  • We choose a positive attitude

  • We offer praise and encouragement

 
We work with you

  • We help you to engage in your own recovery

  • We build mutually trusting relationships

  • We respect your right to make choices

  • We communicate information and choices clearly, when it's most helpful to you

  • We consider the impact of your whole life on your recovery and well-being

  • We help you involve the people around you

 
We are helpful

  • We respond quickly to your changing needs

  • We do our best for you, without excuses

  • When we say we will do something, we do it

  • We take responsibility especially when things change or we hand over to another service

  • If we can't help, we find someone who can

  • We welcome feedback, and reflect on our practice and how we can improve