Natalie McMahon

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When you’re there, at the point of crisis, you know exactly why you’re doing this job

Natalie McMahon,
Senior Nurse Practitioner

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Natalie's Story

To see a child begging their parent to make it all go away may be very hard to see, but I can offer hope, reassurance and support and that is so rewarding.

We provide a third voice in the situation, empowering the parent again, helping them to get back some control of their family. We recognise when someone is on the brink of going into hospital and we bring them back from that brink. We get a lot of thanks and lovely gestures from the families we help.

I joined Sussex Partnership in 2012 when i2i was very new and we were given the chance to develop and streamline the service, which was a great opportunity and valuable experience for me. I am hoping to get a Band 7 appointment and I would like to work in the new specialist eating disorders service. My manager has been my mentor for a long time and is supporting my plans.

There’s no such thing as an average day, because we have to work around the needs of the patients and their other commitments. There can be a mix of home treatment and urgent hospital responses. The main cases we see are OCD, psychosis, eating disorders, depression and emotional dysregulation. The young people are at crisis point and the family is often breaking down. When you’re there, at the point of crisis, you know exactly why you’re doing this job.

Experience and strength

The experience of this team is a source of strength, we develop ideas together. We come to our job with lots of different hats on, and we never know which hat we might need to wear that day. We’re all able to adapt to every situation and we’re there for each other.

We are privileged because we get to see incredible change. To see a person suffering from anorexia, confined to a wheelchair, back on the road to a healthy Body Mass Index reminds me of the strength of our team. I remember an incident in the heart of the New Forest, it was a stormy, wet night and I was there with a patient in crisis, who was very distressed and trying to run away. Within half an hour the psychiatrist and other nurses were there to support me. They’ve got your back, day or night.