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Shannon Guglietti

“The NHS offers a huge range of exciting and challenging opportunities for those who are passionate about, and value, making a difference."

Shannon Guglietti has been working in the NHS for five years and currently works for Sussex Partnership as a Clinical Effectiveness Facilitator and a Trust Governor.

Since moving to the UK from Canada in 2010, we asked Shannon what made her want to work in NHS mental health services: “I first moved to the UK to complete an MSc in Mental Health Studies at the Institute of Psychiatry at King’s College London. I am an extremely curious person and find learning about mental health care, psychology, and quality improvement all very fascinating! Since completing my MSc, I have always worked for the NHS.

“Over the past five years working for Sussex Partnership, I have had the opportunity to work across a variety of different projects and clinical services. This has really appealed to my values around accomplishment and caring for others. Also, the supervision, mentoring and support I have received from senior staff has been invaluable.”

When speaking about why she enjoys working in the NHS, Shannon said: “The NHS offers a huge range of exciting and challenging opportunities for those who are passionate about, and value, making a difference. I have found my work with patients, service users, carers and family members to be rewarding and fascinating. The therapeutic relationships I have built over the past few years have been really useful to give context to all the other work I do on a daily basis. I regularly reflect on the fact that we, as NHS staff, must - and will - put people at the heart of everything we do.

“I have developed strong working relationship with my colleagues, and some of my best friends are colleagues I have worked alongside. Staff in the NHS are extremely hard working and passionate people. They are committed to delivering high quality health care as team, which really gives a great sense of camaraderie. If I am stressed or need to speak about anything I know there will be supportive colleagues around to support me.”

We asked Shannon what she loves about the NHS and why we are really lucky to have it: “The NHS is a community and the positive experiences we have - either within interactions of care, in the work environment or as a personal experience - impact on other aspects of our lives.

“There are many reasons to be thankful for the NHS. As an NHS staff member and member of the public, I understand that services are stretched, teams are over-worked and yet we as the public still put unnecessary pressure and criticism on our system. 

“Despite the challenges the NHS faces, we have it good - really good! Until we are ill or unwell ourselves, or someone close to us is, those are the times when we feel really lucky to have the NHS. Hearing stories from some of the millions of people who are helped by the NHS on a weekly basis about the difference it has made to their lives is a powerful reminder of why the NHS is so great and why we are very lucky to have it.

“I want to thank all the patients, service users, carers, family members and colleagues that I have either previously or currently work with, for the shared experiences we have had and for making my experience in the NHS enjoyable and meaningful.”