Sussex Partnership NHS Foundation has been awarded an overall rating of ‘good’ by the Care Quality Commission (CQC) and assessed ‘outstanding’ for being caring.
This new rating follows an inspection of the Trust’s services in January and February 2019. The organisation was last rated ‘good’ in January 2018, having previously been assessed as ‘requires improvement’ in September 2016.
Chief Executive Sam Allen said:
“I am proud the CQC has noted the compassion and kindness of our staff and the efforts they make to involve patients and families in decisions about their care. The fact the CQC heard from patients and families about feeling respected and valued is both heartening and testament to the commitment of our staff. At a time when health and care services are facing significant, sustained pressure, it is so important to recognise people for the important, valuable work they do every day on behalf of the patients, families and local communities we serve.
"We know we have more to do, in partnership with others, to continue improving services for patients and families."
Chair Peter Molyneux said:
“Our approach to being inspected by the CQC is to use it as an opportunity to receive independent, impartial and expert feedback to help us continue improving services. I’m particularly pleased the CQC noted the sustained improvement to organisational culture at Sussex Partnership and how this encourages openness and learning. We are committed to creating the kind of culture that promotes staff wellbeing and supports the delivery of compassionate, high quality care.”
In their assessment of the Trust’s services, the CQC:
- Awarded an overall rating of ‘good’ based on performance in five domains: safe (assessed as requires improvement); effective (good); caring (outstanding); responsive (good) and well-led (good)
- Inspected the Trust’s mental health crisis services and health-based places of safety, forensic inpatient / secure wards and wards for older people with mental health problems
- Interviewed members of the Board of Directors to assess the ‘well-led’ domain
The CQC noted:
- Patients and carers gave positive feedback about the care received. Staff treated patients with compassion and kindness, respected their privacy and dignity and understood the individual needs of patients. They actively involved patients, families and carers in care decisions.
- A strong, person-centred culture. Patients were truly respected and valued as individuals. Staff were highly motivated to work with patients and carers to ensure that the care was what they needed and they had a good experience.
- Strong leadership at all levels of the organisation, with the focus on patient care at the forefront of decision-making.
- A sustained improvement in the culture of the organisation. There was high morale amongst staff who were proud to work for the organisation and felt valued and supported. Staff felt able to raise concerns without fear of retribution. They felt inspired and able to be innovative and make changes in the services in which they worked.
You can read the full report on our 'How we are rated' page.