Give us your feedback
Listening to and learning from feedback helps us to improve our services and make sure we can give you the highest quality care and treatment. If you've used our services we'd like to know what you think. You can talk directly to the team who looked after you, or a loved one, or use one of the ways below to give us your views.
It may be a small detail that made a big difference to you, a member of staff who went the extra mile, or perhaps you weren’t happy with an aspect of your care and would like things to change. If you would like to make a complaint, please contact our Patient Advice and Liaison Team.
Your feedback helps us carry on doing things that work and changing the things that don’t.
Sussex Experience Survey
We regularly ask patients and carers if they would recommend the service they receive to friends and family via our Sussex Experience Survey (previously known as the Friends and Family Test).
The survey is anonymous and provides immediate feedback to team leads, local managers and leadership teams. We use the results to see where we can improve, and what's going well.
We display 'you said we did' boards across our services to show what we are doing in response to what people tell us. Our People Participation team also use this feedback to support participation activity across our teams and services.
You can access the survey in a number of formats and languages
You may receive a text message with a link to our Sussex Experience Survey following your appointment with us. The message will come from 'SPFT Info' and look like this:
'Tell us about your recent experience of Sussex Partnership Services. If you would prefer not to receive these messages, please speak to your care coordinator.
Print a paper copy
If you're having trouble finding the four-digit code or you need further information or assistance, please contact participation
Other ways to share your experience
Care Opinion is a website where you're invited to tell your story and make a difference. Everything you say is anonymous. The Care Opinion team let us know when they have received a story about our services so we can learn from it and respond.
Visit the Care Opinion website.
NHS Choices is the UK's biggest health website. You can use it to post feedback about our services.
NHS Patient Survey
Every year NHS mental health services across the country are asked to send a questionnaire to a random sample of 850 people who have used services in the previous year for the annual NHS patient survey. The survey results are collected and published by the Care Quality Commission, the independent regulator of health and social care.