We do everything we can to provide high quality care and treatment. Listening to and learning from feedback helps us do this. If you've used our services we'd like to know what you think. You can talk directly to the team who provided your care or use one of the ways below to give us your views.
It may be that a small detail made a big difference to you, a particular member of staff went the extra mile to help or perhaps you weren’t happy with an aspect of your care. Hearing your views helps us carry on doing things that work and changing things that don’t.
We regularly ask patients and carers whether they would recommend the service they receive to friends and family via our Sussex Experience Survey.
The survey is anonymous and provides immediate feedback about individual teams. We use the results to help us improve the service we provide to patients. Team leads and local managers are able to see the feedback about their teams at any time. We have 'You said we did' boards across our services to show what we are doing in response to what people tell us. The feedback is also reviewed by leadership teams in each area and used by the People Participation team to support participation activity across the Trust.
The survey is available in a number of formats and languages.
Receive a link to our survey via text message
We have launched a new, additional, way for people using our services to give feedback about their experience of our service. If you have shared your mobile number with us you may receive a message with a link to our Sussex Experience Survey following your appointment. If you would prefer not to receive these messages, please speak to your care co-ordinator.
If you do receive a text message from us it will come from 'SPFT Info' and look like this: 'Tell us about your recent experience of Sussex Partnership Services: http://ow.ly/AL9h50CrYbp. To stop receiving this message, speak to your care co-ordinator.'
Complete the survey anytime online
If you would like to complete the survey online your service will be able to provide the four digit code you need.
Smartphone app - download from Google App Store by searching Sussex partnership
Our Patient Advice and Liaison Service (PALS) is an information and advice service for patients, relatives and the public. We are here to support you in whatever way we can to ensure your experience at Sussex Partnership is a positive one.
Our Participation team work to champion the voice of people with lived experience to help shape the design, development, delivery and evaluation of our services. This includes acting on national priorities such as the development of peer support and integration of the recovery approach as well as creating opportunities for collaboration between staff, service users and their friends, family and carers to address challenges and generate solutions to any issues.
We have recently launched our newsletter, Participation Matters.
Working together groups - open forums where people with experience of using our services meet to share views and generate ideas to resolve issues and seek collaborative opportunities with staff to create service improvements.
Expert by Experience Programme - regular workshops for people to gain skills to get involved in a range of participation activities. The day long workshop covers recruitment, getting involved in meetings and quality visits to services. Participants are invited to join a database through which opportunities are listed.
We are holding Expert by Experience events over the next year and we'd love you to come along. These introductory workshops are an opportunity to recognise and build upon your skills and knowledge in participation and involvement. If you would be interested in actively getting involved in improving Sussex Partnership mental health services this could be the workshop for you.
Sessions are open to service users past and present as well as their family, friends and carers. The course explores how to communicate your personal experiences in a way that can create meaningful changes in services and supports you on your recovery journey. For more information and to book your place, please contact: Sussex Recovery College on 0300 303 8086 or book online at www.sussexrecoverycollege.org.uk.
Our volunteers participate in a range of non-clinical activities across the Trust to complement the work of healthcare professionals and enhance the experience of our service users. We welcome volunteers from all areas of our diverse community.
Care Opinion is a website where you are invited to tell your story and make a difference. Everything you say is anonymous. The Care Opinion team let us know when they have received a story about our services so we can learn from it and respond.
Every year NHS mental health services across the country are asked to send a questionnaire to a random sample of 850 people who have used services in the previous year. The survey results are collected and published by the Care Quality Commission, the independent regulator of health and social care.