78 Crawley Road

The design of the service is flexible; supporting a recovery pathway for both male and female service users through the hospital, from the intensive rehabilitation unit through towards more independence in individual bungalows. Alternatively, clients can enter and leave the programme at whichever level is appropriate to their needs and position in their individual recovery journey.

The team works collaboratively with service users to deliver personalised rehabilitation in their local area to:

• Support a personally meaningful recovery
• Improve subjective quality of life
• Enable social inclusion and participation in the wider community to achieve personal recovery goals.

The functions of the service are to:

• Provide a comprehensive assessment of service users' physical, psychological and social needs to develop personalised care plans
• Provide comprehensive risk assessment to inform the development of risk management plans that, where appropriate, will use a positive risk-taking approach in keeping with recovery values
• Provide a holistic range of evidence-based recovery-focused interventions to support recovery
• Increase engagement with meaningful occupational, social and recreational activities
• Increase stability of accommodation and move-on to more independent forms of accommodation
• Support service users to manage and improve their physical and sexual health
• Provide a service that is sensitive and responsive to service users’ cultural, ethnic, spiritual, religious and gender needs
• Reduce reliance on out of area placements and support the return of service users to local services
• Support local services in managing the flow of service users through the acute care and rehabilitation pathway
• Establish strong links with local authority and third-sector services to provide a broad range of opportunities for service users to progress in their recovery
• Reduce the frequency of admissions to mental health services

Build and regain trust and confidence in self and others – especially those people who have a role to play in the individual’s ongoing recovery.

At 78 Crawley Road, we provide person-centred, recovery-focused care in a safe, therapeutic, and inclusive environment. Our multidisciplinary team works collaboratively with patients, carers, families, advocates, community services, and partner agencies to support individuals on their recovery journey. We recognise the impact that trauma, discrimination, and social disadvantage can have on mental health and are committed to delivering compassionate, trauma-informed care that promotes hope, choice, independence, and wellbeing.

Nursing

Our nursing team includes a ward manager, charge nurses, registered mental health nurses, and senior clinical support workers who work together to provide 24-hour care and support.

• Every patient is allocated a primary nurse and associate nurse who coordinate their care, support recovery planning, and help ensure their voice is heard throughout their admission
• Nurses work collaboratively with patients to identify strengths, goals, and aspirations, supporting them to develop the skills and confidence needed for greater independence
• The team promotes physical, emotional, and psychological wellbeing while ensuring care is delivered safely, respectfully, and in line with individual needs and preferences
• Nursing staff provide therapeutic interventions, positive risk management, health promotion, and support with activities of daily living
• The team works closely with families, carers, advocates, and community services, with the patient's consent, to support recovery and successful community reintegration.

Medical

• They contribute to the initial assessment process and support decision-making
• As responsible clinicians for patients detained under the Mental Health Act, they provide clinical oversight and fulfil statutory responsibilities
• They facilitate and contribute to recovery reviews and Care Programme Approach (CPA) meetings, ensuring that care planning is collaborative, person-centred and aligned with individual recovery goals
• The medical team works alongside patients, carers, families and partner agencies to support informed decision-making, positive risk management and successful progression through the rehabilitation pathway.

Psychology

The Psychology Team may include a principal clinical psychologist, clinical psychologist or psychological therapist.

• Psychological wellbeing and recovery are central to the service's philosophy and approach
• The team works collaboratively with patients to understand their experiences, identify strengths, and develop meaningful recovery goals
• Care is delivered using trauma-informed principles, recognising how life experiences may influence mental health and wellbeing
• Psychological interventions are tailored to the individual's needs, preferences, cultural background, and personal aspirations
• The team supports patients, carers, families, and staff to develop shared understandings that promote recovery and resilience
• Therapeutic work is integrated throughout the person's care pathway and forms part of the wider multidisciplinary approach rather than existing in isolation
• Psychology staff work alongside community teams and partner services to support continuity of care and successful transitions into community living.

Social work

Our Social Work Team includes a senior social worker and social work assistant who bring specialist knowledge of social care, rights, and community resources.

They:

• Provide expert advice regarding the Mental Health Act, Mental Capacity Act, safeguarding, human rights, and social care legislation
• Support patients to access welfare benefits, housing advice, advocacy services, education, employment opportunities, and community resources
• Work to reduce social exclusion and address barriers that may affect recovery and community integration
• Liaise with local authorities, community organisations, carers, and partner agencies to support safe and effective discharge planning
• Facilitate family and carer involvement, with the patient's consent, ensuring those important to the individual are involved in care planning and decision-making wherever possible.

Occupational therapy

The Occupational Therapy Team supports patients to build skills, confidence, independence, and participation in meaningful activities.

• Occupational therapists work collaboratively with patients to identify strengths, interests, and goals that support recovery
• Support may include developing skills in personal care, budgeting, shopping, cooking, travel training, self-management, education, and employment preparation
• The team helps individuals establish healthy routines, improve sleep, develop coping strategies, and engage in meaningful activities that promote wellbeing
• Occupational therapists support social inclusion and community participation through leisure pursuits, volunteering, vocational opportunities, and community-based activities
• Interventions focus on what matters most to each person and are designed to maximise independence and quality of life.

Pharmacy

Our pharmacist and pharmacy technician work closely with patients and the multidisciplinary team to promote the safe and effective use of medicines.

• They review and monitor medication to ensure treatments are appropriate, safe, and aligned with individual needs and recovery goals
• The team provides information and advice to help patients make informed decisions about their medication
• Pharmacists monitor for side effects, interactions, effectiveness, and physical health considerations associated with treatment
• Attention is given to high-risk medicines to ensure appropriate monitoring and ongoing safety
• Pharmacy staff contribute to shared decision-making and support patients to understand the benefits and potential risks of their treatment.

Administration

Our administrative team provides a professional, responsive, and welcoming service for patients, carers, visitors, and staff.

• They support the smooth running of the service by coordinating appointments, meetings, communication, and administrative processes
• The team plays an important role in ensuring information is managed accurately, confidentially, and efficiently.

Facilities and estates

Our Facilities and Estates Team helps create a safe, comfortable, and therapeutic environment for recovery.

• They are responsible for the maintenance, cleanliness, safety, and day-to-day upkeep of the unit
• The team supports the provision of nutritious meals and ensures the environment remains welcoming, accessible, and fit for purpose
• Their work contributes to the overall health, safety, dignity, and wellbeing of everyone who uses or works within the service.

Our commitment to equality, diversity and inclusion

We are committed to creating an environment where everyone is treated with dignity, compassion, and respect. We celebrate diversity and recognise the value of different backgrounds, cultures, identities, beliefs, and lived experiences. Our aim is to ensure that every person feels welcomed, heard, safe, and supported throughout their recovery journey.

Commitment to trauma-informed care

We recognise that many people accessing mental health services may have experienced trauma. Our approach is grounded in understanding, empathy, collaboration, trust, choice, and empowerment. We strive to create an environment that promotes psychological safety, supports recovery, and helps individuals regain control over their lives and future aspirations.

If you've recently used our services at 78 Crawley Road we'd like to know what you think.

Did you have a good experience, or could we have done anything differently to make it better?

Tell us what you think by completing the Sussex Experience Survey.

The survey is anonymous and provides immediate feedback to team leads, local managers and leadership teams.

What you tell us can help us see what's going well and where we can improve.

Complete the Sussex Experience Survey.