31 March 2026
The 2025 Community Mental Health Survey results have been published by the Care Quality Commission.
The survey provides an insight into the experiences of people using community mental health services across the country.
Thank you to everyone who completed the survey, your feedback informs us on the areas where we need to make improvements to enable us to provide the best possible mental health care for our communities.
Our results are based on feedback from 847 service users, reflecting an 18% response rate from a sample of 5000 people.
We scored the same as or above the national average in 18 questions out of 34. The Trust's score for overall experience of care has improved from 6.5 in 2024 to 6.7 this year. The national average is 6.8.
The survey results show improvements of 1.5% or more in 19 areas compared to the survey results from the previous year, such as being treated with compassion and care, active listening and the time clinicians spend with patients.
Areas identified for improvement include the length of time people are waiting to get through to support during a mental health crisis, people being given help or advice with finding support for help with money or benefits and help and advice with finding support for employment.
The full survey results are published on the CQC website here:
Community mental health survey 2025 - Care Quality Commission
Overall experience of care
Our score for overall experience of care has improved from 6.5 in 2024 to 6.7 this year. The national average is 6.8 out of 10.
Questions where we performed better than national average
- Aside from this questionnaire, in the last 12 months, have you been asked by NHS mental health services to give your views on the quality of your care?
- Did the NHS mental health team give your family or carer information or support whilst you were in crisis?
- Did you have to repeat your mental health history to your NHS mental health team?
- Was the support offered appropriate for your mental health needs?
- Thinking about the last time you received therapy, did you have enough privacy to talk comfortably?
- Did your NHS mental health team involve you in a plan for your care?
Questions where we performed below national average
- Thinking about the last time you contacted NHS mental health crisis support, how did you feel about the length of time it took you to get through to someone?
- Have any of the following been discussed with you about your medication? What will happen if I stop taking my medication?
- In the last 12 months, did your NHS mental health team give you any help or advice with finding support for help with money or benefits?
- In the last 12 months, did your NHS mental health team give you any help or advice with finding support for finding or keeping work?
- Do you feel the support provided meets your needs?
Next steps
We will analyse the survey results and address the areas for improvement that have been highlighted in the survey and incorporate these into our annual quality plans to support our five-year organisational strategy.
Our organisational strategy, which was developed in partnership with people who use our services, our staff and our partner organisations, sets out a vision of how we will deliver high quality, specialist NHS mental health, learning disability and neurodiversity services for patients, families and carers.
Thank you
Thank you to everyone who completed the 2025 Community Mental Health Survey, your responses will help us make improvements for you and our community.
If you have any questions or comments about the survey, please contact the Participation Team:
- Call: 0300 304 3444
- Email: spft.
participation @nhs.net
